Coldstream Family Practice

We are committed to providing quality everyday healthcare that is accessible to all

Parking and Access

Coldstream Family Practice has ample parking and wheelchair access. 


Appointments

Routine appointments are made every 10 minutes. If you feel you may require more time with the doctor, please book a longer appointment. Longer consultations will be needed for medical report , pre-employment medicals, review of complex health problem, or counselling - please check with the receptionist. Urgent cases will be seen on the day. By running an appointment system, we try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. "Walk-ins" will be offered the next available appointment. If you are unable to attend your appointment, a courtesy call to let us know would be very much appreciated, as we may be able to offer this appointment time to another patient. 


Billing

All clinic consultation visits are bulk-billed. If you hold a current health care card or pension card, please show it to the reception staff on arrival for each visit. TAC and Workcover accounts are charged to the patient on the day of the service if they have not yet received a clam number. The patient is responsible for any gap amount not paid by the employer. Services such as pre-employment and insurance medicals, do not have a Medicare rebate. These services are therefore invoiced, and will attract a GST charge. 


Home Visits

Home visits may be provided to the people too sick to attend the clinic and living in the immediate vicinity, and must be a regular patient of the clinic. Please telephone and inform reception if you need a home visit. 


Privacy

Your medical record is a confidential document. Our practice is committed to maintaining the security and confidentiality of your personal health information at all times. Should privacy be needed due to distress or discomfort, there are rooms available to the patients. For more details, please ask reception staff to see a copy of our Privacy Policy.


Test results

All test results are examined by the referring doctor. However, you are advised to come in for an appointment to discuss your results. Patients with abnormal results will be recalled by telephone.


Phone calls

If you call wanting to speak with the doctor, your call might not be taken straight away unless it is an emergency. The receptionist can help you  decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice. In some circumstances, the Practice Nurse may be available to take your call. 

Reminders and Recalls

This practice utilises a recall and reminder system as a means of health promotion, preventative care, early detection and intervention. 


Patient Feedback

We care about the quality of the service we provide. If you wish to make any suggestions or complaints, please discuss them with your doctor or the reception staff. If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 1300 582 113, Fax: 03 9032 3111, Email: [email protected], Address: 26th Floor, 570 Bourke Street, Melbourne VIC 3000.


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